FAQ
1. Orders & Payments
Q: How can I pay for my order?
A: We accept major credit and debit cards (Visa, Mastercard) as well as selected alternative payment methods such as cryptocurrency (where available). All payments are processed securely.
Q: Is it safe to pay on your website?
A: Yes. Nordic Pills uses SSL encryption and trusted payment providers to ensure your data and payment information remain secure.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide unless restricted by local regulations.
Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and chosen shipping method, but typically range between 5–14 business days.
Q: Will I have to pay customs duties or taxes?
A: Customers are responsible for any customs duties, VAT, or import restrictions in their country. Please check your local regulations before placing an order.
3. Returns & Refunds
Q: Can I return my order?
A: Yes, you have the right to return unopened and unused products within 14 days of receiving your order (in line with EU consumer law).
Q: Which items cannot be returned?
A: For safety and hygiene reasons, opened products cannot be returned.
Q: How do I request a refund?
A: Please contact our support team at support@nordicpills.com with your order number. Refunds are issued within 14 business days once the returned items are inspected.
4. Product Safety & Usage
Q: Are your products safe to use?
A: All our products are sourced from trusted suppliers. However, they are not a substitute for professional medical treatment. Always consult a healthcare professional before use.
Q: Do you provide medical advice?
A: No. Nordic Pills does not provide medical or healthcare advice. Information on our website is for informational purposes only.
Q: Are your products prescription-only?
A: Some of our products may be available without prescription depending on your location. Please check your country’s regulations before ordering.
5. Account & Support
Q: Do I need to create an account to order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and receive exclusive offers.
Q: How can I contact Nordic Pills?
A: You can reach us via email at support@nordicpills.com. Our team usually responds within 24–48 hours.